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Knocking out your competiton one review at a time
Today’s consumers want to do business with companies that have a great reputation. That means they won’t call a company if they have less than a four star rating and they won’t return unless you met or exceeded their expectations.
At WebPunch, we are the experts in helping businesses reach the next level of excellence. We help you listen and intelligently analyze the voice of your customer so you can make the meaningful operational changes that will keep them smiling and coming back.
We are the experts in generating, responding to and monitoring online reviews. We work with your clients to help sculpt the message that your future customers will evaluate. We are the PR company for the 21st century who will take your brand to new heights of public perception. Talk to us about how our software and Reputation Masters can increase your company’s visibility and star rating on all of the important directory sites such as Google, Yelp, Facebook etc. We have five core product offerings that will empower your brand to Listen, Care and React to your customer’s experiences. We aren’t just software or experts, we are the reputation solution that is going to help you dominate your industry and knockout your competition.
WebPunch was founded after we helped a local plumbing company get customer feedback from its clients. The question was asked “how can we get the stellar reviews on public forums like Google+ and Yelp to help improve a company’s online reputation?” The mother of invention is necessity and from this question and need evolved a process, and later an entire reputation management software suite, that was built from the ground up with a focus on reputation in mind.
Having a background in marketing and real estate sales has helped Matt spearhead business operations and become an essential part of the WebPunch family. He loves anything adventurous and the scariest thing he has ever done is wrestle large alligators in murky, waist deep water. For his 40th birthday in a few years, he is jonesing to go to Russia and fly in a supersonic Mig 29. He’s hoping Ginger will tag along and be his “Goose” à la Top Gun.
Seeing business through the eyes of a trained architect allows Ginger to approach issues in a creative, unconventional way. After receiving her masters in Architecture from Columbia University and her undergraduate degree from SCI-Arc, Ginger realized that she had an even greater passion for building the reputation of companies she believes in. Her vision and tireless work ethic have made WebPunch the success that it is today. When she’s not working, she earns her “aunt of the century award” by spoiling and loving her many nieces and nephews to death.
WebPunch is more than just a reputation management company. Yes, we live and breathe reputation and reviews but at our core we are much more than that. What we do at WebPunch is offer our clients a reputation management solution that expresses itself in mutually dependent software and services. We help our clients generate content by way of reviews that validate businesses glossy marketing claims of excellence. By utilizing our local listing optimization service, we then help potential customers to find your online reviews and business listings that will encourage them to convert to your brand. Once they are onboard with your business, we then ask them to give us their feedback using our propriety Customer Feedback tool. With this piece of reputation management software we can help identify client segments in order to tailor marketing and customer service campaigns to meet that specific clients needs and preferences. By understanding what each individual client’s experiences have been with the brand, we gain insights on how to streamline your company and improve the customer experience. We use our Review Response service to listen to what clients are saying online and resolve their concerns. This effort will lead to happier, more loyal patrons of your business. After evaluating the feedback and determining who the clients are that have had a positive experience, these individuals are asked to post their stories on public forums like Google, Facebook,Yelp etc. by way of our Review Generation tool. In this way, we utilize a cyclical process that helps your company dominate your competition and soar to new heights.
The best part? WebPunch will make this process effortless for you and your clients. All you have to do is put us to work!
Not all your customers are the same. Some of your clients spend a lot of money with your company while others spend very little. Groups of your clientele are very demanding and other customers are considered your brand loyalists and biggest advocates. Understanding who your customers are and their individual experiences with your company is an essential ingredient for success in today’s marketplace. WebPunch’s Customer Feedback tool provides our clients with all the necessary elements to identify client segments that allow you to customize and automate your approach in how you interact with them. In addition, you have the capability to isolate aspects of your business that generally please your clients and other parts that may need to be corrected. Gaining insight into who your customers are and what they think about their experience with your business is the first step in running your reputation management program. (Read More)
92% of today’s consumers research reviews before making a purchasing decision. This trend will invariably continue as online consumer feedback increasingly shows a company’s true rapport with it’s patrons. WebPunch’s Online Review Service has a proven history of boosting legitimate positive reviews for a brand and increase star ratings across multiple review directories such as Google+, Yelp, Glassdoor, Citysearch and many others.
Understanding your reputation starts by listening to the voice of your clients. Today’s consumers and employees are spreading the word about your business by way of reviews on popular sites that other potential customers and future staff will evaluate before determining to do business with your company. WebPunch’s Online Monitoring tool alerts you when you’ve received a review, whether it is positive, passive or negative on the vast network of directory sites that we monitor. By knowing what is being said and when it was said, business owners are aware of what their reputation is and can take the necessary action to improve public relations. (Read More)
Responding to Reviews
What do you do when you get that scathing review that just isn’t accurate? How do you properly thank those that gave you an outstanding review? There are numerous pitfalls that business owners can make when responding to online reviews. The solution? Let WebPunch respond for you! Our team of reputation masters will take the hassle out of responding to online reviews by crafting detailed replies that address these issues in the most professional way possible. Making the effort to interact with your clients is more important than ever. By demonstrating that you are listening to your customers and are taking any necessary actions to make them happy and feel appreciated, prospective clients are reassured that you will make every effort to make their transaction a positive one. (Read More)
For customers to see your reviews they first have to find your business’s listings. Our team of Reputation Masters will ensure you the greatest visibility when customers in your area are looking for the goods and services that you provide. In fact, WebPunch will load your listings to over 300 directory sites and provide you with the login information for the top 25 most popular sites so that you have full control of these listings, which would include responding to online reviews as you see fit. (Read More)