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12 Oct Guide to Google My Business Description and Services

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Guide to Google My Business Description and Services
Quick! What’s the first thing that pops into your head when someone asks you this question:  
What is your business known for?”
  Are you able to articulate the elusive “it” that makes your company what it is? Can you describe in just a few sentences what your business does and really get to the heart of what you offer?
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24 Jul Dear Yelp, You Have Your Head Up Your A$$ (Part 2)

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Dear Yelp, You Have Your Head Up Your A$$
Dear Yelp, Last week some of our clients were visiting Denver and I took them out for lunch. It seemed the perfect opportunity to conduct a Yelp experiment so I made sure that my Yelp app was installed and ready to go. Upon arriving at the restaurant, I was asked some detailed questions such as, “Is the restaurant kid friendly?” and “Does the restaurant have street parking?”
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12 Sep How to Write a Rockin’ Review Response

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How to Write a Rockin' Review Response
After much research and real-world testing, we believe that the Review Response Team at WebPunch has perfected the secret sauce of responding to online reviews and we’re ready to share it with the world. Our Team has grown by leaps and bounds over the last couple of years as people have begun to rely more and more on online reviews. Some of the old-timers on our team laugh about how days and days used to go by without any online reviews getting posted. Those days are long gone! Today, your company’s reputation IS your online reputation.
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08 Oct Guide to Google My Business Questions & Answers

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Guide to Google My Business Questions & Answers
Remember the Staples commercial that featured the Easy button? It seems that today’s customers really do want things to be that easy and they don’t want to spend too much time trying to track down a business that suits their needs. They’ve got questions and savvy companies have answers. Wouldn’t it be great if your customers and potential customers could easily get answers to questions they have? Wouldn’t it also be great if you didn’t have to field the same questions over and over again? We have the answer - or rather, Google has the answer!
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28 Sep Guide to Google My Business Messaging

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Guide to Google My Business Messaging
What if we told you there's a free and user-friendly way for your customers and potential customers to contact your business at any time? No more missed voicemails, no more call-center mishaps—just an easy way for them to get a hold of your company when it’s most convenient for them.
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12 Jul How to Improve Your Customer Service Skills

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How to Improve Your Customer Service Skills
“If you build it, they will come,” that famous line spoken by Kevin Costner in Field of Dreams may have brought about success for his character, but it doesn't always work out so well for businesses across the board. You can have the best product or store in the world, but if you haven't filled your company with employees well-versed in amazing customer service, people won't be lining up for your product. There’s an ice cream shop by my house that has decent ice cream, but my first thought is always, “Aw man, I have to deal with the team who scoops the ice cream.” They aren’t mean people but they always act as though they have somewhere else to be. We go there anyway because it’s the closest local ice cream shop around. I keep trying to convince my wife, a former New York City pastry chef and ice cream maker, that we need to open one up . . . then we’ll have ice cream for life!
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06 Sep Guide to Google My Business Posts

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Guide to Google My Business Posts

Google Posts and Your Business

Google Posts is one of several new Google My Business (GMB) features that encourages businesses to engage with their customers. If you're wondering exactly what customer engagement is, you're not alone. Clarabridge describes it this way:
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10 Aug Facebook Fixer-Upper: 5-Star Reviews Become Recommendations

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Facebook Fixer-Upper: 5-Star Reviews Become Recommendations
In an effort to help local businesses better connect with their customers, Facebook decided to do some remodeling. You may have noticed that your Facebook Business Page looks a bit different than it did last week. The Reviews tab has gotten a makeover and is now called Recommendations. However, your Facebook Business Page may still say Reviews because Facebook is still working on this transition.
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18 Sep Google Searching With Emojis

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Google Searching With Emojis
You no longer have to hide your love of using emojis in a professional setting: They could help your business improve its Google Search rankings.
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31 Oct Halloween Matching Game

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Halloween Matching Game

HAPPY HALLOWEEN!

 

Can you guess which child or pet belongs to which WebPunch Team member? (The list of names is below!) 

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