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12 Oct Guide to Google My Business Description and Services

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Guide to Google My Business Description and Services
Quick! What’s the first thing that pops into your head when someone asks you this question:  
What is your business known for?”
  Are you able to articulate the elusive “it” that makes your company what it is? Can you describe in just a few sentences what your business does and really get to the heart of what you offer?
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08 Oct Guide to Google My Business Questions & Answers

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Guide to Google My Business Questions & Answers
Remember the Staples commercial that featured the Easy button? It seems that today’s customers really do want things to be that easy and they don’t want to spend too much time trying to track down a business that suits their needs. They’ve got questions and savvy companies have answers. Wouldn’t it be great if your customers and potential customers could easily get answers to questions they have? Wouldn’t it also be great if you didn’t have to field the same questions over and over again? We have the answer - or rather, Google has the answer!
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28 Sep Guide to Google My Business Messaging

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Guide to Google My Business Messaging
What if we told you there's a free and user-friendly way for your customers and potential customers to contact your business at any time? No more missed voicemails, no more call-center mishaps—just an easy way for them to get a hold of your company when it’s most convenient for them.
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06 Sep Guide to Google My Business Posts

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Guide to Google My Business Posts

Google Posts and Your Business

Google Posts is one of several new Google My Business (GMB) features that encourages businesses to engage with their customers. If you're wondering exactly what customer engagement is, you're not alone. Clarabridge describes it this way:
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18 Sep Google Searching With Emojis

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Google Searching With Emojis
You no longer have to hide your love of using emojis in a professional setting: They could help your business improve its Google Search rankings.
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25 Jul Guide to Google My Business

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Google My Business
Google My Business is just one of countless, free programs developed by search engine behemoth Google that is available to help businesses expand their customer engagement and outreach. It’s such an important and nuanced facet of online reputation and digital marketing that we’ve got our own in-house experts. These experts have come to realize that Google My Business, also referred to as GMB, has recently released a slew of features that when taken advantage of can be a boon to communicating with customers and increasing a company's online exposure.
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10 Jul Alexa and Google Assistant are Searching for Your Business

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Alexa and Google Assistant are Searching for Your Business
Home device technology like Amazon Echo and Google Home are becoming more and more intertwined with the functionality of your home. Later in this article, we'll put Alexa and Google Home to the test by asking each of them to locate a plumber and an air-conditioning repair company and let you know the results. But first, for those of you who haven't yet been introduced to these digital assistants, here's a quick overview of Amazon Echo (Alexa) and Google Home (Google Assistant).
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01 Jun VIDEO: 3 Things Google Can do to Help the Fake Review Problem

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VIDEO: 3 Things Google Can do to Help the Fake Review Problem
Welcome Web Punch Nation. I am Matt Jones, your host. It might look a little different today because I was out taking some photos in Canada this last weekend and I dropped a lens that broke, and I didn't want to use that for the video. So I've got a different lens on there so things might look a little different. It's a little more zoomed in so hopefully that doesn't negatively impact the video, but just know that it might be different. So Toronto was amazing. Quebec was amazing. I highly recommend you go if you are in Canada. Speaking of Toronto, there was a business owner about a month ago who was used to seeing two to three reviews a week from his business, just a few trickling in, but one morning he woke up and he had 50 new reviews. And at first he was excited, until he looked at the reviews and the review pattern was really different than what his customers usually write for his company.
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04 May VIDEO: Google + Review Gating

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VIDEO: Google + Review Gating
Welcome, WebPunchers, to another edition of WebPunch's School of Online Reputation Management. I am your host and professor, Matt Jones. What's been going on lately? Gosh, I just got back from Europe where I was frolicking in fields of tulips and seeing brown bears and I went to Dracula's castle, which was amazing, and had Danish in Denmark and just had an amazing time in Sweden and saw pirate ships and it was an awesome time. So back to work and back to some big things for the world.
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