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24 Jul Dear Yelp, You Have Your Head Up Your A$$ (Part 2)

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Dear Yelp, You Have Your Head Up Your A$$
Dear Yelp, Last week some of our clients were visiting Denver and I took them out for lunch. It seemed the perfect opportunity to conduct a Yelp experiment so I made sure that my Yelp app was installed and ready to go. Upon arriving at the restaurant, I was asked some detailed questions such as, “Is the restaurant kid friendly?” and “Does the restaurant have street parking?”
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06 Jul VIDEO: Yelp’s Bark is Bigger than its Bite

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VIDEO: Yelp's Bark is Bigger than its Bite
Happy summer, everyone. It's Matt Jones, your Review and Reputation Management Specialist, here to talk to you about everyone's favorite directory that we like to hate, and that is Yelp. Several months ago, as most of you are aware, Yelp came out with a change to their policy. And the change said, "If you're a business owner, you can't solicit reviews on Yelp. It changes the culture of our review ecosystem. It makes it more inorganic and because of that, we want things just to happen naturally without you interfering in that process at all."
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01 Mar VIDEO: Yelp is Killing Today’s Referral

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VIDEO: Yelp is Killing Today's Referral
  Welcome, my beloved students, to WebPunch's School of Online Reputation Management. I am your professor, as always, Matt Jones, here to drop some knowledge about the latest in online reputation management. Let's get into a few things here. Number one, where the heck have we been? That's a good question. We haven't done a video in quite some time, and a lot of you probably never even noticed. But we've been traveling all over the world, traveling our guts out. And speaking of guts, I haven't been to the gym for a few months, and so we're not looking good over here, but we will get to that. My new year has started off in a good way but just not in that regard, so that's a little sad. The other thing is, what the heck is wrong with my fingers? And that is a legitimate question. You can see there's some damage and I don't want to talk about it. It's a little bit of a sensitive subject, but let's just say you shouldn't fly your drone inside your house. Those propellers are sharp.
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26 Jul How to Set Up Your Business Listing on Yelp

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How to Set Up Your Business Listing on Yelp
So we’ve told you about Disappearing Reviews on Yelp and have shown you the Hierarchy of Yelp from the standpoint of consumers; but all of this is meaningless if your business hasn’t made its way to Yelp. Let’s backtrack a bit - we want to let you know why WebPunch believes that your business needs to have a Yelp presence. Not to sound too cliché but ...You want to be where everybody knows your name.
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18 Jul Yelp Filters Reviews for These Users [VIDEO]

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Yelp Filters Reviews for These Users [VIDEO]
Make sure your Yelp views do not get filtered and put into Yelp's "Not Recommended" folder. I'm Matt Jones, I'm your professor of reputation knowledge and I'm here to talk to you more about that. If you're a business owner, one of your biggest complaints on Yelp is that you get reviews on Yelp, but they're put into Yelp's "Not Recommended" folder. And if you're not sure where that is, scroll down on your Yelp profile, and on the bottom page, or towards the bottom of the page, there's a little grayed-out section and that's where the filtered reviews are for you. There are certain things that we know that if a Yelper does, their reviews are probably going to be put into this folder. Here's what you can make sure to NOT do in order to make sure that your reviews are getting posted on Yelp. Again, if you're soliciting reviews from your customers, please make them aware of some of these rules so that their reviews are seen and also for the world to be able to see them.
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21 Jun Yelp’s Not Currently Recommended Folder

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Yelp's Not Currently Recommended Folder
Let’s talk about Yelp! So...Your company has been doing great work and your satisfied customers want to post a great review for your company on Yelp. Fantastic! Satisfied Customer posts her 5-star review on Yelp and goes her merry way, never considering the possibility that the review may disappear. And why should she? Her job here is done.
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28 Mar INFOGRAPHIC: Yelp Review Hierarchy

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INFOGRAPHIC: Yelp Review Hierarchy
We’ve talked about the benefits of including Yelp in your online review strategy, largely because it’s one of the most well-known sites strictly used for reviewing businesses and communicating with your customers. However, we haven’t talked about the Yelp hierarchy on the user side of things. It’s a weird and wild world of kingdoms, dukedoms, board leaders, managers, elite parties, and so on. Why are we telling you about this? So you can see how the backspace works, that place where your Yelp-based online reputation is created so you can optimize your strategy.
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