Getting customer feedback about what you do is your operation’s first line of defense when it comes to managing your online reputation. Armed with this tool, you will be equipped to climb the reputation mountain that leads to more smiles and sales. Listen to your clients. Easily identify your perceived strengths and weaknesses according to your client base and make the changes that will make you the loyalty leader in your industry. Highlight and gain a greater understanding of who your clients really are and create targeted marketing and customer service campaigns that address the needs and desires of these differing client bases.
Customer feedback is interesting to read, but unless it prompts your company to make changes it’s not worth very much. Our tool allows CEO’s, entry-level employees and everyone in between to track how well your organization follows up and takes action to increase performance with your customers.
The best part about our software is that just like a robot, our system is totally automated!
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