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01 Aug Should a Business Owner Respond to Online Reviews?

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Should a business owner respond to online reviews

Responding to online reviews that critique your business can seem a bit daunting for many business owners. If the review is negative, should you explain your side of the story in a public forum? If it's a positive review, is there any need to follow up? If...

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21 Aug Oh dear Yelp!  You are in heaps of trouble…again!

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Yelp
Anyone hear of the Union Street Guest House scandal?  Apparently this inn was telling guest that if they left a negative review, then a $500 fee would be deducted from the deposit.  It’s been all over social media for the last couple of weeks.
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